Pidd, M. (2012). Measuring the performance of public services: Principles and practice. Cambridge University Press.
Čikaški stil citiranja (17. izdanje)Pidd, Michael. Measuring the Performance of Public Services: Principles and Practice. New York: Cambridge University Press, 2012.
MLA način citiranja (9. izdanje)Pidd, Michael. Measuring the Performance of Public Services: Principles and Practice. Cambridge University Press, 2012.
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