APA (7th ed.) Citation

Gronroos, C. (2015). Service management and marketing: Managing the service profit logic (Fourth edition.). John Wiley & Sons Ltd.

Chicago Style (17th ed.) Citation

Gronroos, Christian. Service Management and Marketing: Managing the Service Profit Logic. Fourth edition. Chichester, West Sussex, UK: John Wiley & Sons Ltd, 2015.

MLA (9th ed.) Citation

Gronroos, Christian. Service Management and Marketing: Managing the Service Profit Logic. Fourth edition. John Wiley & Sons Ltd, 2015.