Why customers don't do what you want them to do-- and what to do about it - Fournies, Ferdinand F.; Fournies, Ferdinand F. 24 solutions to overcoming selling problems (New York McGraw-Hill, 2007)
Previous edition published as "Why customers don't do what you want them to do and what to do about it", 1994.
Includes index.
CSSP-8530 donated by Rhoel E. Rondilla, MLS 2003.
Keywords: Sales personnel -- Training of; Sales management; Selling