00000cam a22000003a 4500 UP-99796217611965287 Buklod 20160308121141.0 a r |||| u| ta 160308s2014 xx d r |||| u| 9780415529419 (iLib)UPD-00254211167 DLC DAIT rda eng TL 725.3 M2 G73 2014 Graham, Anne, 1958- author. Managing airports an international perspective Anne Graham. Fourth edition. Milton Park, Abingdon, Oxon Routledge 2014. xvi, 344 pages llustrations 25 cm text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and index. The Structure of the Airport Industry -- Airport Economics and Performance Benchmarking -- The Passenger Experience -- The Airport-airline Relationship -- Assessing Service Quality -- The Provision of Commercial Facilities -- Airport Competition and the Role of Marketing -- The Economic and Social Impact of Airports -- The Environmental Impact of Airports -- Policies for Greater Sustainability -- Future Issues Airports Management. FO UPD DAIT TL 725.3 M2 G73 2014 Book