Managing airports an international perspective - Graham, Anne, 1958- (Milton Park, Abingdon, Oxon Routledge, 2014)
The Structure of the Airport Industry -- Airport Economics and Performance Benchmarking -- The Passenger Experience -- The Airport-airline Relationship -- Assessing Service Quality -- The Provision of Commercial Facilities -- Airport Competition and the Role of Marketing -- The Economic and Social Impact of Airports -- The Environmental Impact of Airports -- Policies for Greater Sustainability -- Future Issues
Includes bibliographical references and index.
Keywords: Airports -- Management