Hamme, D. (2015). Customer focused process innovation: Linking strategic intent to everyday execution. McGraw-Hill.
Chicago Style (17. basım) AtıfHamme, David. Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. New York: McGraw-Hill, 2015.
MLA (9th ed.) AtıfHamme, David. Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. McGraw-Hill, 2015.
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