Emotional reactions and behavioral responses of regular, rank-and-file employees towards verbal aggression in the workplace - Barraca, Michelle G.; Hernandez, Antoinette B. (Quezon City College of Arts and Letters, University of the Philippines Diliman, 2008)
Includes bibliographical references and appendices.
Thesis (B.A. in Speech Communication)
Keywords: Aggressiveness; Communication in personnel management; Interpersonal communication