Service recovery systems of mid-priced casual dining restaurants along Maginhawa - Dapogracion, Tricia Ann L.; Marcaida, Jhulie Grace Marie R.; Tomacruz, Mary Delia G. (Quezon City College of Home Economics, University of the Philippines Diliman, 2015)
Thesis (B.S. Hotel, Restaurant and Institution Management)--University of the Philippines Diliman.
Keywords: Restaurants -- Philippines -- Quezon City; Consumer complaints -- Philippines