Cita APA (7th ed.)

Boutros, T., Purdie, T., & Duffy, D. (2014). The process improvement handbook: A blueprint for managing change and increasing organizational performance. McGraw-Hill Education.

Cita Chicago (17th ed.)

Boutros, Tristan, Tim Purdie, i Dustin Duffy. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance. New York: McGraw-Hill Education, 2014.

Cita MLA (9th ed.)

Boutros, Tristan, et al. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance. McGraw-Hill Education, 2014.