Boutros, T., Purdie, T., & Duffy, D. (2014). The process improvement handbook: A blueprint for managing change and increasing organizational performance. McGraw-Hill Education.
Čikaški stil citiranja (17. izdanje)Boutros, Tristan, Tim Purdie, i Dustin Duffy. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance. New York: McGraw-Hill Education, 2014.
MLA način citiranja (9. izdanje)Boutros, Tristan, et al. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance. McGraw-Hill Education, 2014.
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