00000cam a22000004i 4500 UP-99796217611882054 Buklod 20230214005617.0 m o j ta 140512s2014 mdu rb |001 0|eng d 9780810887329 (pbk. : alk. paper) (iLib)UPD-00252006642 DLC DLS rda eng DMLUC Z 674.75 I58 B37 2014 Barclay, Donald A. author. Serving online customers lessons for libraries from the business world Donald A. Barclay. Lanham Rowman & Littlefield [2014] vii, 223 pages illustrations 23 cm text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and index. Living in the market : libraries and businesses -- What librarians can learn from the business literature -- Unlikely sources : what librarians can learn from the shady side of the Web -- Understanding the self-service experience in the online environment -- Services for remote users : librarians in search of a niche -- Online education : will the twenty-first century library be on board? -- Designing websites : trust and flow -- Artificial intelligence in the library : the time is some day (maybe) -- Assessment in the online environment : an unmet challenge. Libraries and the Internet. Library Web sites. Libraries Customer services. Electronic reference services (Libraries) Libraries and distance education. Library users Effect of technological innovations on. Book FO UPD DLS Z 674.75 I58 B37 2014 Book