Baldrige National Quality Program.; American Society for Quality Control. (2000). Education criteria for performance excellence. American Society for Quality Control.
Citazione stile Chigago Style (17a edizione)Baldrige National Quality Program.; American Society for Quality Control. Education Criteria for Performance Excellence. Gaithersburg, MD : National Institute of Standards and Technology, Baldrige National Quality Program ; Milwaukee: American Society for Quality Control, 2000.
Citatione MLA (9a ed.)Baldrige National Quality Program.; American Society for Quality Control. Education Criteria for Performance Excellence. American Society for Quality Control, 2000.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.