Sanchez, A. C. J. Robust optimization for the contact center agent specialization assignment model.
Čikaški stil citiranja (17. izdanje)Sanchez, Alfredo C. Jr. Robust Optimization for the Contact Center Agent Specialization Assignment Model.
MLA način citiranja (9. izdanje)Sanchez, Alfredo C. Jr. Robust Optimization for the Contact Center Agent Specialization Assignment Model.
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