Epstein, J. (1987). Providing information about urban services: Issues, problems and practices in informing consumers about public services. Office for Official Publications of the European Communities.
Chicago Style (17. basım) AtıfEpstein, Joy. Providing Information About Urban Services: Issues, Problems and Practices in Informing Consumers About Public Services. Luxembourg: Office for Official Publications of the European Communities, 1987.
MLA (9th ed.) AtıfEpstein, Joy. Providing Information About Urban Services: Issues, Problems and Practices in Informing Consumers About Public Services. Office for Official Publications of the European Communities, 1987.
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