Cita APA (7th ed.)

Ringold, D., Holla, A., Koziol, M., & Srinivasan, S. (2012). Citizens and service delivery: Assessing the use of social accountability approaches in the human development sectors. World Bank.

Cita Chicago (17th ed.)

Ringold, Dena, Alaka Holla, Margaret Koziol, i Santhosh Srinivasan. Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in the Human Development Sectors. Washington, District of Columbia: World Bank, 2012.

Cita MLA (9th ed.)

Ringold, Dena, et al. Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in the Human Development Sectors. World Bank, 2012.