Ringold, D., Holla, A., Koziol, M., & Srinivasan, S. (2012). Citizens and service delivery: Assessing the use of social accountability approaches in the human development sectors. World Bank.
Chicago Style (17. basım) AtıfRingold, Dena, Alaka Holla, Margaret Koziol, ve Santhosh Srinivasan. Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in the Human Development Sectors. Washington, District of Columbia: World Bank, 2012.
MLA (9th ed.) AtıfRingold, Dena, et al. Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in the Human Development Sectors. World Bank, 2012.
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