Managing your library and its quality the ISO 9001 way - Balague, Nuria; Saarti, Jarmo (Oxford Chandos Publishing, 2011)
part 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard.
Includes bibliographical references and index.
Keywords: ISO 9001 Standard; Libraries -- Quality control; Libraries -- Standards