Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations
Developing world class contact center operations in a local bank is the ultimate goal of this study. The main problem being addressed is what technologies and best practices the Bank can adopt to upgrade its contact center operations to world class standards. Through competitive and international be...
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| Format: | Thesis |
| Idioma: | English |
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Quezon City
University of the Philippines Diliman
2014
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