APA (7th ed.) Citation

Matanguihan, C. D., & Talisayon, S. D. (2014). Developing world class operations in a local bank: An industry analysis and benchmarking study on contact center operations. University of the Philippines Diliman.

Chicago Style (17th ed.) Citation

Matanguihan, Charisse Derecho, and Serafin D. Talisayon. Developing World Class Operations in a Local Bank: An Industry Analysis and Benchmarking Study on Contact Center Operations. Quezon City: University of the Philippines Diliman, 2014.

MLA (9th ed.) Citation

Matanguihan, Charisse Derecho, and Serafin D. Talisayon. Developing World Class Operations in a Local Bank: An Industry Analysis and Benchmarking Study on Contact Center Operations. University of the Philippines Diliman, 2014.