Getting started with evaluation - Hernon, Peter; Dugan, Robert E. 1952-; Matthews, Joseph R. (Chicago ALA Editions, 2014)
Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.
Includes bibliographical references and index.
Keywords: Libraries -- Evaluation; Public services (Libraries) -- Evaluation; Library administration -- Decision making; Library statistics; Libraries -- Evaluation -- Problems, exercises, etc