Madriaga, J. V. C., & Rañeses, N. O. (2006). Development of a process model for remote agent call center: The case of Convergys. University of the Philippines Diliman.
芝加哥风格引文Madriaga, John Voltaire C., 与 Nestor O. Rañeses. Development of a Process Model for Remote Agent Call Center: The Case of Convergys. Quezon City: University of the Philippines Diliman, 2006.
MLA引文Madriaga, John Voltaire C., 与 Nestor O. Rañeses. Development of a Process Model for Remote Agent Call Center: The Case of Convergys. University of the Philippines Diliman, 2006.
警告：这些引文格式不一定是100％准确.