Madriaga, J. V. C., & Rañeses, N. O. (2006). Development of a process model for remote agent call center: The case of Convergys. University of the Philippines Diliman.
Chicago-referens (17:e uppl.)Madriaga, John Voltaire C., och Nestor O. Rañeses. Development of a Process Model for Remote Agent Call Center: The Case of Convergys. Quezon City: University of the Philippines Diliman, 2006.
MLA-referens (9:e uppl.)Madriaga, John Voltaire C., och Nestor O. Rañeses. Development of a Process Model for Remote Agent Call Center: The Case of Convergys. University of the Philippines Diliman, 2006.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.