Madriaga, J. V. C., & Rañeses, N. O. (2006). Development of a process model for remote agent call center: The case of Convergys. University of the Philippines Diliman.
Citace podle Chicago (17th ed.)Madriaga, John Voltaire C., a Nestor O. Rañeses. Development of a Process Model for Remote Agent Call Center: The Case of Convergys. Quezon City: University of the Philippines Diliman, 2006.
Citace podle MLA (9th ed.)Madriaga, John Voltaire C., a Nestor O. Rañeses. Development of a Process Model for Remote Agent Call Center: The Case of Convergys. University of the Philippines Diliman, 2006.
Upozornění: Tyto citace jsou generovány automaticky. Nemusí být zcela správně podle citačních pravidel..