Cita APA (7th ed.)

Madriaga, J. V. C., & Rañeses, N. O. (2006). Development of a process model for remote agent call center: The case of Convergys. University of the Philippines Diliman.

Cita Chicago (17th ed.)

Madriaga, John Voltaire C., i Nestor O. Rañeses. Development of a Process Model for Remote Agent Call Center: The Case of Convergys. Quezon City: University of the Philippines Diliman, 2006.

Cita MLA (9th ed.)

Madriaga, John Voltaire C., i Nestor O. Rañeses. Development of a Process Model for Remote Agent Call Center: The Case of Convergys. University of the Philippines Diliman, 2006.