APA (7th ed.) Citation

Tiambeng, K. A., & Imbang, G. (2009). An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippines. University of the Philippines Diliman.

Chicago Style (17th ed.) Citation

Tiambeng, Ken Arthur, and Glen Imbang. An Evaluation of the Adoption of ITIL (IT Infrastructure Library) Framework and Its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippines. Quezon City: University of the Philippines Diliman, 2009.

MLA (9th ed.) Citation

Tiambeng, Ken Arthur, and Glen Imbang. An Evaluation of the Adoption of ITIL (IT Infrastructure Library) Framework and Its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippines. University of the Philippines Diliman, 2009.