Knowledge management assessment in technology services the case of RCPT technology services, Inc.'s technical support group
The study has assessed the existing status of knowledge management in the Technical Support Group of RCPT Technology Services Inc (RCPT), a leading system integrator that adheres to ITSM (ISO/IEC 20000-1:2005) practices. The group handles the biggest clients of the company in terms of revenue. The a...
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| 格式: | Thesis |
| 語言: | English |
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