A Study on the compliance-gaining strategies and tactics used by hairstylists of Azta in dealing with their customers - Amba, Jella L.; Calingacion, Belen D. (Quezon City College of Arts and Letters, University of the Philippines Diliman, 2010)
Includes bibliographical references and appendices.
Thesis (B.A. in Speech Communication)
Keywords: Persuasion (Psychology).; Social influence; Beauty shops -- Customer services -- Philippines