Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center - Ballecer, Juan Emmanuel Villanueva; Mananghaya, Dr. Rufino (Quezon City University of the Philippines Diliman, 2005)
In partial fulfillment of the requirements in TM 299.2
Thesis
Keywords: Customer relations -- Management -- Computer programs; Call centers -- Philippines; NICE Universe Quality Monitoring System; Pantheon Asia, Inc