Plenert, G. J. (2012). Strategic continuous process improvement: Which quality tools to use, and when to use them. McGraw-Hill.
Citação do estilo Chicago (17ª ed.)Plenert, Gerhard Johannes. Strategic Continuous Process Improvement: Which Quality Tools to Use, and When to Use Them. New York: McGraw-Hill, 2012.
Citação MLA (9ª ed.)Plenert, Gerhard Johannes. Strategic Continuous Process Improvement: Which Quality Tools to Use, and When to Use Them. McGraw-Hill, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.