APA (7e ed.) Bronvermelding

Bateson, J. E. G., & Hoffman, K. D. (2011). Services marketing (Fourth international edition.). South-Western Cengage Learning.

Chicago (17e ed.) Bronvermelding

Bateson, John E. G., en K. Douglas Hoffman. Services Marketing. Fourth international edition. Australia: South-Western Cengage Learning, 2011.

MLA (9e ed.) Bronvermelding

Bateson, John E. G., en K. Douglas Hoffman. Services Marketing. Fourth international edition. South-Western Cengage Learning, 2011.