Jeston, J., & Nelis, J. (2014). Business process management: Practical guidelines to successful implementations (Third edition.). Routledge, Taylor & Francis Group.
Цитирование в стиле Чикаго (17-е изд.)Jeston, John, и Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Third edition. London: Routledge, Taylor & Francis Group, 2014.
Цитирование MLA (9-е изд.)Jeston, John, и Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Third edition. Routledge, Taylor & Francis Group, 2014.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.