APA (7th ed.) Citation

Jeston, J., & Nelis, J. (2014). Business process management: Practical guidelines to successful implementations (Third edition.). Routledge, Taylor & Francis Group.

Chicago Style (17th ed.) Citation

Jeston, John, and Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Third edition. London: Routledge, Taylor & Francis Group, 2014.

MLA (9th ed.) Citation

Jeston, John, and Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Third edition. Routledge, Taylor & Francis Group, 2014.