Jeston, J., & Nelis, J. (2014). Business process management: Practical guidelines to successful implementations (Third edition.). Routledge, Taylor & Francis Group.
Chicago Style (17. basım) AtıfJeston, John, ve Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Third edition. London: Routledge, Taylor & Francis Group, 2014.
MLA (9th ed.) AtıfJeston, John, ve Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Third edition. Routledge, Taylor & Francis Group, 2014.
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