Intercultural business communication - Chaney, Lillian H.; Martin, Jeanette S. (Boston Pearson, 2014)
Foreword -- Preface -- About the authors -- The nature of intercultural communication -- Universal systems -- Contrasting cultural values -- Cultural shock -- Language -- Oral and nonverbal communication patterns -- Written communication patterns -- Global etiquette -- Business and social customs -- Intercultural negotiation process -- Intercultural negotiation components -- Laws affecting international business and travel -- Appendix a: glossary -- Appendix b: answers to exercises -- Index.
Includes bibliographical references and index.
Keywords: Business etiquette; Business communication; Intercultural communication; Corporate culture