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110826s2013 maua rb |001 0|eng d |
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|a 9780132741057
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020 |
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|a 0132741059
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035 |
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|a (iLib)UPD-00228905242
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|a DLC
|d DML
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041 |
0 |
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|a eng
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042 |
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|a DMLUC
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090 |
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|a HD 42
|b G66 2013
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100 |
1 |
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|a Griffith, Dan
|q (Daniel B.)
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245 |
1 |
0 |
|a Conflict survival kit
|b tools for resolving conflict at work
|c Daniel B. Griffith, Cliff Goodwin.
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250 |
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|a 2nd ed.
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264 |
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1 |
|a Boston
|b Pearson
|c c2013.
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300 |
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|a xix, 360 p.
|b ill.
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500 |
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|a Previous edition entered under Cliff Goodwin.
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505 |
0 |
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|a The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.
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650 |
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0 |
|a Conflict management.
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650 |
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0 |
|a Interorganizational relations.
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650 |
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0 |
|a Industrial relations.
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650 |
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0 |
|a Psychology, Industrial.
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650 |
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0 |
|a Conflict (Psychology)
|
700 |
1 |
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|a Goodwin, Cliff
|d 1948-.
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700 |
1 |
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|a Goodwin, Cliff
|d 1948- .
|t Conflict survival kit.
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842 |
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|a Book
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905 |
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|a FO
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950 |
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|a Monograph
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852 |
1 |
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|a UPD
|b DMLR
|h HD 42
|i G66 2013
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942 |
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|a Book
|