Conflict survival kit tools for resolving conflict at work

Bibliographic Details
Main Author: Griffith, Dan
Other Authors: Goodwin, Cliff 1948-, Goodwin, Cliff 1948-
Resource Type: Book
Language:English
Published: Boston Pearson c2013.
Edition:2nd ed.
Subjects:
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041 0 |a eng 
042 |a DMLUC 
090 |a HD 42  |b G66 2013 
100 1 |a Griffith, Dan  |q (Daniel B.) 
245 1 0 |a Conflict survival kit  |b tools for resolving conflict at work  |c Daniel B. Griffith, Cliff Goodwin. 
250 |a 2nd ed. 
264 1 |a Boston  |b Pearson  |c c2013. 
300 |a xix, 360 p.  |b ill. 
500 |a Previous edition entered under Cliff Goodwin. 
505 0 |a The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager. 
650 0 |a Conflict management. 
650 0 |a Interorganizational relations. 
650 0 |a Industrial relations. 
650 0 |a Psychology, Industrial. 
650 0 |a Conflict (Psychology) 
700 1 |a Goodwin, Cliff  |d 1948-. 
700 1 |a Goodwin, Cliff  |d 1948- .  |t Conflict survival kit. 
842 |a Book 
905 |a FO 
950 |a Monograph 
852 1 |a UPD  |b DMLR  |h HD 42  |i G66 2013 
942 |a Book