Cita APA (7th ed.)

Steiner, S. K., & Madden, M. L. (2008). The desk and beyond: Next generation reference services. Association of College and Research Libraries.

Cita Chicago (17th ed.)

Steiner, Sarah K., i M. Leslie Madden. The Desk and Beyond: Next Generation Reference Services. Chicago: Association of College and Research Libraries, 2008.

Cita MLA (9th ed.)

Steiner, Sarah K., i M. Leslie Madden. The Desk and Beyond: Next Generation Reference Services. Association of College and Research Libraries, 2008.