Face2Face using Facebook, Twitter, and other social media tools to create great customer connections - King, David Lee 1966- (Medford, N.J. Information Today, Inc., 2012)
Face2face on the web -- Face2face communication -- Face2face with cameras and video -- Community connections -- Face2face listening -- Business casual -- Design and face2face connections -- Face2face with specific tools -- Responding to critics -- Where and how to begin -- Measuring success -- Applying what we've learned -- Appendix: referenced websites and social media services -- About the author -- Index.
Keywords: Online social networks; Business networks; Customer relations