Moments of truth Examining transient authenticity and identity in service encounters.
| izdano v: | Academy of management journal v. 56, 2,3,6 (2013). |
|---|---|
| Glavni avtor: | |
| Format: | Article |
| Jezik: | English |
| Teme: |
| izdano v: | Academy of management journal v. 56, 2,3,6 (2013). |
|---|---|
| Glavni avtor: | |
| Format: | Article |
| Jezik: | English |
| Teme: |