Moments of truth Examining transient authenticity and identity in service encounters.
| Publicado no: | Academy of management journal v. 56, 2,3,6 (2013). |
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| Autor principal: | |
| Formato: | Artigo |
| Idioma: | English |
| Assuntos: |
| Publicado no: | Academy of management journal v. 56, 2,3,6 (2013). |
|---|---|
| Autor principal: | |
| Formato: | Artigo |
| Idioma: | English |
| Assuntos: |