Moments of truth Examining transient authenticity and identity in service encounters.
| Izdano u: | Academy of management journal v. 56, 2,3,6 (2013). |
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| Glavni autor: | |
| Format: | Članak |
| Jezik: | English |
| Teme: |
| Izdano u: | Academy of management journal v. 56, 2,3,6 (2013). |
|---|---|
| Glavni autor: | |
| Format: | Članak |
| Jezik: | English |
| Teme: |