Moments of truth Examining transient authenticity and identity in service encounters.
| Publié dans: | Academy of management journal v. 56, 2,3,6 (2013). |
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| Auteur principal: | |
| Format: | Article |
| Langue: | English |
| Sujets: |
| Publié dans: | Academy of management journal v. 56, 2,3,6 (2013). |
|---|---|
| Auteur principal: | |
| Format: | Article |
| Langue: | English |
| Sujets: |