00000cmm a22000004i 4500 UP-99796217611273031 Buklod 20230504003249.0 m o j cr |n |||auu|a 110201s2011 xx u | eng d 9783834964922 (eBook) 3834964921 (eBook) (iLib)UPD-00217904160 DML eng DMLUC QA 76.76 A65eb Application management challenges--service creation--strategies [electronic resource] Frank Keuper, Christian Oecking, Andreas Degenhardt, editors. Wiesbaden Springer Fachmedien c2011. 1 online resource (xiii, 325 p.) IP-based subscription, access limited to within on-campus computer network. Access via Electronic Resources of the UPD University Library Website. A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management. Contents Cloud Computing Service Creation and Quality Management Resource and Competency Management Strategic Management Knowledge Management Target groups ?Application Management? chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest. Editors Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH). Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH. Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH. Electronic reproduction. New York SpringerLink 2011. Available via World Wide Web through SpringerLink. Application software. Economics. Management information systems. Economics/Management science. Electronic books. Keuper, Frank. Oecking, Christian. Degenhardt, Andreas. SpringerLink (Online service). Electronic Resource Available for University of the Philippines Diliman via SpringerLink. Click here to access http://link.springer.com/book/10.1007/978-3-8349-6492-2 FO Monograph UPD DMLR Electronic Resource