Kalaignanam, K. Offshore outsourcing of customer relationship management: Conceptual model and propositions. Journal of the academy of marketing science.
Chicago-viite (17. p.)Kalaignanam, K. "Offshore Outsourcing of Customer Relationship Management: Conceptual Model and Propositions." Journal of the Academy of Marketing Science .
MLA-viite (9. p.)Kalaignanam, K. "Offshore Outsourcing of Customer Relationship Management: Conceptual Model and Propositions." Journal of the Academy of Marketing Science, .
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