Kalaignanam, K. Offshore outsourcing of customer relationship management: Conceptual model and propositions. Journal of the academy of marketing science.
Citace podle Chicago (17th ed.)Kalaignanam, K. "Offshore Outsourcing of Customer Relationship Management: Conceptual Model and Propositions." Journal of the Academy of Marketing Science .
Citace podle MLA (9th ed.)Kalaignanam, K. "Offshore Outsourcing of Customer Relationship Management: Conceptual Model and Propositions." Journal of the Academy of Marketing Science, .
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