Emotional Engineering Service Development

In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on e...

Cur síos iomlán

Sonraí bibleagrafaíochta
Údar corparáideach: SpringerLink (Online service)
Rannpháirtithe: Fukuda, Shuichi (Eagarthóir)
Formáid: Electronic Resource
Teanga:English
Foilsithe / Cruthaithe: London Springer London 2011.
Ábhair:
Rochtain ar líne:Available for University of the Philippines Diliman via SpringerLink. Click here to access