Emotional Engineering Service Development

In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on e...

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Соавтор:	SpringerLink (Online service)
Другие авторы:	Fukuda, Shuichi (Редактор)
Формат:	Electronic Resource
Язык:	English
Опубликовано:	London Springer London 2011.
Предметы:	Electronic books. Engineering. Computer Science. Engineering Economics, Organization, Logistics, Marketing. Production/Logistics. Computers and Society. Engineering Design.
Online-ссылка:	Available for University of the Philippines Diliman via SpringerLink. Click here to access