APA (7th ed.) Citation

Fitzsimmons, J. A. (1982). Service operations management. McGrawHill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A. Service Operations Management. New York: McGrawHill, 1982.

MLA (9th ed.) Citation

Fitzsimmons, James A. Service Operations Management. McGrawHill, 1982.

Warning: These citations may not always be 100% accurate.