Phone clones authenticity work in the transnational service economy - Mirchandani, Kiran 1968- (Ithaca ILR Press, 2012)
Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy.
Keywords: Call center agents -- India -- Social conditions; Service industries workers -- India -- Social conditions; Customer services -- Social aspects -- India; International business enterprises -- Social aspects -- India; Intercultural communication -- India; Identity (Psychology) -- India