Customer service in libraries best practices

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent...

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Détails bibliographiques
Autres auteurs: Harmon, Charles 1960-, Messina, Michael
Resource Type: Livre
Langue:English
Publié: Lanham The Scarecrow Press 2013.
Sujets:

School of Library and Information Studies (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
LS-10248 Z 711 C87 2013 Regular Circulation On-Shelf