Customer service in libraries best practices
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent...
| অন্যান্য লেখক: | , |
|---|---|
| Resource Type: | গ্রন্থ |
| ভাষা: | English |
| প্রকাশিত: |
Lanham
The Scarecrow Press
2013.
|
| বিষয়গুলি: |
সূচিপত্রের সারণি:
- Service is personal: the Howard County Library System customer service program / Lewis Belfont
- Technically speaking: technology planning as the backbone of good customer service / Karen C. Knox
- The Darien Library's picture book reorganization: a collection designed with patrons in mind / Kiera Parrott
- STARS: launching a customer service model in Riverside County / Mark Smith
- The collaborative conversation: connecting libraries and readers using Web 2.0 tools / Judi Repman
- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez
- Service delivery chains as a strategy for improving library customer service / John Huber
- The buzz on patron service / Shannon Hodgins Halikias
- Make your library fantastic for homeschoolers / Abby Johnson.