Customer service in libraries best practices
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent...
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| Fformat: | Llyfr |
| Iaith: | English |
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Lanham
The Scarecrow Press
2013.
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