International Conference on Exploring Services Science Geneva, Switzerland, SpringerLink (Online service), Rimondini, M., Snene,Mehdi, Ralyté,Jolita, & Morin, J. (2011). Exploring services science: Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers. Springer.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रInternational Conference on Exploring Services Science Geneva, Switzerland, SpringerLink (Online service), Michela Rimondini, Snene,Mehdi, Ralyté,Jolita, और Jean-Henry Morin. Exploring Services Science: Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers. Berlin, Heidelberg: Springer, 2011.
एमएलए (9वां संस्करण) प्रशस्ति पत्रInternational Conference on Exploring Services Science Geneva, Switzerland, et al. Exploring Services Science: Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers. Springer, 2011.