Fisk, R. P., Grove, S. J., & John, J. (2014). Services marketing: An interactive approach (Fourth edition; International edition.). South-Western/Cengage Learning.
Citazione stile Chigago Style (17a edizione)Fisk, Raymond P., Stephen J. Grove, e Joby John. Services Marketing: An Interactive Approach. Fourth edition; International edition. Australia: South-Western/Cengage Learning, 2014.
Citatione MLA (9a ed.)Fisk, Raymond P., et al. Services Marketing: An Interactive Approach. Fourth edition; International edition. South-Western/Cengage Learning, 2014.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.